Our 30-day guarantee
Take your time trying your device from Auravera. If it is not suitable, return it unused within 30 days and we will refund the full purchase price.
The promise
Return items within 30 days of receipt without giving any reason. The refund will be processed within 3 business days of receipt via the original payment method.
30-day returns
No justification needed, even if you simply changed your mind.
Insured delivery
Damaged or lost in transit? We will arrange a replacement or refund at our expense.
Secure payment
Pay conveniently via cash on delivery or bank transfer, with no card prepayment and no storage of card details.
How to claim
- Write to [email protected] including your order number.
- Within one business day, we will send you the return authorization number and the return address.
- Ship the package; we will confirm your refund directly upon receipt of the items.
Find all the details on our Returns policy and Delivery terms pages.